This should match to avoid errors with subscriptions when uploading/restoring. I would recommend getting the AccountRight Live Owner of that serial number to upload/restore that file on your behalf.Īs you are restoring a backup file, you also want to go to Setup>Company Information to check the serial number and Help>About AccountRight to check the Company File ID of the cloud and the local (restored) file. It's important you only download and use software you're licensed for. Looking at the user access for the email address you have used to log into the Forum with you are not listed as an AccountRight Live Owner on a serial number and thus would not be able to upload that file. Download AccountRight Downloads are for customers who have purchased MYOB software outright, or have previously had a support subscription. What actually happens is that the system will check the serial number in the company file and the email addressed used, if these don't match what we do have on record as the AccountRight Live Owner you encounter that message as the serial number doesn't match your account(my.MYOB account). Hi message relating to serial number does not match when uploading the company file is typically caused by not being the AccountRight Live Owner on the serial number.
